With more than a decade working for eye doctors, Laura is the practice’s jack-of-all-trades. She’s the smiling face that greets patients, the meticulous supervisor of the records and bookkeeping, the appointment scheduler who keeps the office running smoothly, and the trainer who patiently teaches new contact lens wearers how to insert their lenses.
Laura goes out of her way to help apprehensive patients relax. She enjoys working with people of all ages. “I tell everyone that I absolutely love where I work,” she says. “I have tremendous respect for Dr. McMillan. He genuinely cares about his patients and takes the time to really listen to them. Working for someone like that means a lot to me.”
She recalls one of her favorite moments was the time she taught a little girl how to put in contact lenses. The girl enjoyed ballet but couldn’t wear her glasses when she danced. Laura spent a lot of time making sure she knew how to insert, remove and care for her contacts.
A week passed and the little girl and her father returned. Laura assumed the girl needed more help with her contacts, but that wasn’t the case. The little girl explained with great excitement that she’d been in a dance recital the other day. “For the very first time I could look out and see the people in the audience! I had to tell you that so I asked my dad to bring me here.” she said. It’s moments like these that Laura treasures.
Born in Tacoma, WA, Laura lived on Mercer Island for 30 years. She now resides in Redmond.